Frequently Asked Questions
Everything you need to know about your NEEWER photography and video gear.
What is the standard shipping time for NEEWER products?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, while expedited options are available at checkout.
What is your return policy for electronic equipment?
We offer a 30-day return policy for most items. Products must be in their original packaging and in new condition to be eligible for a full refund.
Do NEEWER products come with a warranty?
Yes, most NEEWER products include a 1-year limited warranty that covers defects in materials and workmanship under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the carrier's website.
Are your LED lights and microphones compatible with all camera brands?
Most of our accessories use universal cold shoe mounts or standard 1/4-inch screw threads, making them compatible with Canon, Nikon, Sony, and other major camera brands.